Travel refund chaos: What if voucher expires before you can travel?

The competition watchdog is being urged to come down harder on firms holding pandemic refunds hostage after a Money Mail poll found millions are still waiting for cash. Our postbag has been flooded with complaints about withheld refunds. And a survey of more than 1,000 people shows one in ten still hasn’t been refunded for … Read more

Council admin worker, 24, stole £6,000 from his employers in cycle work scheme voucher scam

Council admin worker, 24, who spent £200 a day on cocaine stole £6,000 from his employers to pay off his drug debts in cycle to work scheme voucher scam, court hears Council-worker John Buckley, 24, submitted cycle to work scheme vouchers Buckley approved 6 fraudulent cycle to work scheme vouchers for himself The vouchers, totaling … Read more

Whose responsibility is it to refund a gift voucher that didn’t arrive?

For a family member’s Christmas present this year, I bought a gardening voucher online. I bought it nine days before the 25th and wanted it to be delivered to my home address first so I could wrap it up. However, it has now been 10 working days since I made the order and I haven’t … Read more

Do I lose my British Airways companion voucher if I cancel my Amex card?

About 18 months ago I opened a British Airways American Express Premium Plus Card for £195 a year to earn Avios points and earn a companion voucher if I spent £10,000 in a year. I did this and earned my voucher in August 2019, which my British Airways account says is still valid. However, I … Read more

Boris Johnson’s £50 bike voucher website crashes immediately after launch

Boris Johnson’s bike-voucher website crashes the MINUTE it launches amid huge demand for £50 coupons, leaving empty-handed cyclists to vent their frustration with string of hilarious social media memes  Boris Johnson unveiled plans to encourage overweight Britons to get cycling Government offering £50 vouchers towards bike repairs starting from 11.45pm Offer website crashed minutes after … Read more

Rishi Sunak urged to give EVERY Briton a £500 voucher to be used in shops, hospitality and tourism

A think tank has urged the Chancellor to give every adult in the UK a £500 shopping voucher in a bid to boost struggling high streets. The Resolution Foundation has called on Chancellor Rishi Sunak to hand out vouchers totalling some £30 billion to get high streets back on their feet in the wake of … Read more

I booked my BA flights through a third party. Am I still able to get a voucher or a cash refund?

I was due to fly to Cambodia on 3 April. I booked the trip with travel agent TravelUp and the flights are with British Airways.  Due to the coronavirus, I am now longer able to travel, but BA still haven’t cancelled my flights.   Last week, I attempted to contact TravelUp and BA as well as … Read more

My boss can’t use a Jack Wills gift voucher I bought him, even though it is in date. Why is this?

I purchased a gift card, worth £20, from the Jack Wills store in Bristol on 31 July 2019 as a present for my boss. However, when he went to use it recently, he was told that there was no value on the card. He contacted their customer service who stated that all gift cards purchased … Read more

DEALS OF THE WEEK: 100 photo prints for free; £5 cashback Just Eat voucher

DEALS OF THE WEEK: 100 photo prints for free; £5 cashback Just Eat voucher; 15% discount on Dulux paint By Toby Walne for The Mail on Sunday Published: 22:02 GMT, 29 February 2020 | Updated: 23:01 GMT, 29 February 2020 Buy 50 classic standard photo prints from online developer Photobox – and get a further … Read more