One of the UK’s biggest package holiday operators has agreed to pay out all refunds to customers who saw their trips cancelled due to coronavirus. Tui vowed to make the payments by the end of the month – after the Competition and Markets Authority (CMA) revealed it had received thousands of complaints from passengers claiming … Read more
UK holidaymakers claim British Airways’ refused to give them a refund for their cancelled flights to the US and instead handed them travel vouchers they never asked for. Gordon and Margaret Minto, from South Shields, said they emailed the airline asking for their money back after their trip was cancelled amid the coronavirus pandemic. The couple … Read more
Travel firms are wrong to deny parents refunds for cancelled school trips, watchdog rules By Amelia Murray For The Daily Mail Published: 22:01 BST, 1 September 2020 | Updated: 22:38 BST, 1 September 2020 A junior rugby team from Jarrow, Tyne and Wear, is battling for a £30,000 refund after its trip to Florida was … Read more
‘Do I have to return to the UK immediately if the air bridge agreement with Greece ends?’: The Holiday Guru solves traveller queries, from quarantine rules to Tui refunds By Daily Mail Reporter Published: 13:15 BST, 25 August 2020 | Updated: 13:16 BST, 25 August 2020 The Holiday Guru is always on hand to answer … Read more
The tourism industry has taken a major hit during the coronavirus crisis with STA Travel UK announcing that it had collapsed today. The student travel firm announced on their website on Friday that it had ceased trading and will closes all 50 shops, leaving travellers chasing refunds. The travel agency, which specialises in package tours … Read more
Ryanair, TUI and Virgin Atlantic are STILL denying holidaymakers refunds in breach of promises made to the aviation watchdog, says Which? Which? has slammed airlines for continuing to deny holidaymakers refunds After a CAA review, Ryanair said it would clear all refund requests by July 31 However, passengers have complained that they are still waiting … Read more
Blameless victims of sophisticated bank scams are being left thousands of pounds out of pocket because of a refund ‘lottery’. Under rules which were introduced in May last year, banks are meant to refund fraud victims who have taken reasonable care to protect themselves. Yet firms continue to wriggle out of paying refunds and treat … Read more
Airlines have been accused of getting away ‘with a slap on the wrist’ after brazenly breaking the law for months and denying holidaymakers millions of pounds in refunds. The aviation watchdog has named and shamed easyJet, Virgin Atlantic and Ryanair as being among the worst airlines for cash refund delays. In some cases, passengers have … Read more
Parents who pay into childcare voucher schemes being denied refunds by their employers, despite not being able to use vouchers during lockdown By Amelia Murray For The Daily Mail Published: 00:22 BST, 29 July 2020 | Updated: 00:22 BST, 29 July 2020 Parents who pay into childcare voucher schemes are being denied refunds by their … Read more
From passport applications to holiday refunds, we can help: The Holiday Guru answers traveller queries By Daily Mail Reporter Published: 10:50 BST, 18 July 2020 | Updated: 10:50 BST, 18 July 2020 The Holiday Guru is always on call to answer your questions. This week issues tackled include holiday refunds, passport applications and booking hotels in … Read more