I paid Voyage Prive £245 for hotel transfers that never arrived. Where’s my refund?

On 27 August, my husband and I booked a holiday to Crete for 31 August with Voyage Prive. Due to the transfer time to our hotel, which was 90 minutes, and because of the pandemic, we opted for private transfers at a cost of £245 as we thought it was the safest option. On arrival … Read more