The Holiday Guru is always on hand to answer your questions. This week queries include returning to the UK from Cyprus, getting refunds on travel insurance and renewing passports. Q. My wife and I travelled to Cyprus in February and we were due to fly home from Paphos on March 18. EasyJet has cancelled ten … Read more
Senior British Airways cabin crew are facing a staggering 55 per cent pay cut with salaries slashed to £24,000 in yet another blow to the airline industry. Airline bosses wrote to employees outlining the new salaries after sacking 12,000 staff and ripping up contracts, The Sun reported. One employee slammed the cost-cutting measure and said: … Read more
Almost 50,000 British Airways customers are still owed refunds despite the airline suspending most flights in March, it was revealed today. Willie Walsh, boss of its Spanish parent company, has also revealed that 921,000 tickets for 2.1million flights were refunded in cash – but 346,000 customers accepted a credit voucher for a future flight. But there are … Read more
From claiming refunds for Airbnb and British Airways bookings to quarantine rules when travelling to Europe: The Holiday Guru solves travel queries By Daily Mail Reporter Published: 16:54 BST, 14 May 2020 | Updated: 16:56 BST, 14 May 2020 The Holiday Guru is always on call to answer your questions. This week, the issues tackled … Read more
Currys PC World appears to have fallen victim to its own success in the last month – after seeing sales of gadgets and appliances surge online during the coronavirus-linked lockdown, the tech giant is now facing a huge pile of complaints. Angry customers have revealed their frustration with the company after having to wait up … Read more
Holidaymakers who booked a stay through Sykes Holiday Cottages that coincides with coronavirus crisis being told they will not get a full refund By Toby Walne, Financial Mail on Sunday Published: 21:57 BST, 2 May 2020 | Updated: 21:57 BST, 2 May 2020 Holidaymakers who booked a stay through Sykes Holiday Cottages that coincides with … Read more
Millions of travellers owed refunds for cancelled flights face months of chaos amid a crisis in the airline industry. Carriers and tour operators owe an estimated £7billion to holidaymakers whose trips have been ruined by the pandemic. Under EU laws, customers should get their money back within seven days. However, the number of cancelled trips … Read more
Some of Britain’s biggest holiday lettings firms have been reported to the competition regulator after an investigation raised concerns they could be using unfair contract terms to deny customers refunds for coronavirus cancellations. They have been reported to the Competition and Markets Authority (CMA) by Which? after frustrated customers of companies such as Sykes Holiday … Read more
Travel agencies who have failed to refund customers after holidays were cancelled during the coronavirus crisis will face legal action, it was announced today. The Competition and Markets Authority said it will take companies to court after yesterday it was revealed thousands of British holidaymakers are owed £7billion from companies illegally refusing to reimburse customers. … Read more
This week we’ve been inundated by requests for help with coronavirus-related travel problems. Getting to the grocery shop is tricky enough these days, let alone organising a holiday. This is especially true because no one knows exactly when travel restrictions will be lifted. And, of course, plenty of people have already had trips cancelled and are … Read more