McDonald’s customer hurls abuse at employee when he stops her car entering drive-thru

Shocking video shows a McDonald’s worker being shoved and almost run over at a driver-thru queue as he is harassed by two angry women.  During the incident on Saturday, at a restaurant in Enfield, north London, one of the women – clearly desperate for a post-lockdown McMeal – can be heard screaming ‘I hope you … Read more

Scottish Power customer reveals computer error led to bill increase 

‘I was charged £600 more a year due to a glitch’: Scottish Power customer reveals error claiming she was £17k in credit led to huge increase in bills Marion Bell was told her tariff would go up by £600 a year due to a glitch  Scottish Power had it recorded on their system that she … Read more

RAY MASSEY: Lexus in poll position for customer satisfaction

RAY MASSEY: Lexus in poll position for customer satisfaction with an £85k V8 convertible due late this year Lexus took top honours in the latest Auto Express Driver Power poll  The LC convertible has a fabric roof that opens in a speedy 15 seconds By Ray Massey for the Daily Mail Published: 21:51 BST, 8 May … Read more

EasyJet now offering travellers online refunds in U-turn after customer complaints

EasyJet finally offers travellers online refunds again as it does a U-turn after customers complained about long phone waits and being told to accept vouchers The airline has now reinstated its online refund form after removing it This means customers can apply for their money back without phoning  Some other airlines still asking people to … Read more

Lastminute.com customer refused refund for double-booking error

A Lastminute customer is out of pocket after booking the same holiday twice, believing it hadn’t gone through the first time.  Mr Liu, from Portsmouth, booked a holiday on 1 December 2019 for four people to travel to Tenerife and stay in all-inclusive accommodation from 8 to 12 December. During the booking process, he says … Read more

Barclays customer who tried to transfer foreign currency left waiting for weeks

Why wouldn’t Barclays let me close my account and move £38,000? Customer left waiting EIGHT weeks to transfer foreign currency Robert Cooper closed his main Barclays current account in 2017 Last December, he tried to close three foreign currency accounts and move cash For eight weeks a string of bank employees told him he was … Read more

Greggs customer who dropped paper bag after eating snack 11 YEARS ago hauled to court

Greggs customer who dropped paper bag after eating snack is hauled to court 11 YEARS later over £175 fine Grace Firth, 32, from Stockport, was convicted in her absence in August 2009 She had apparently dropped a Greggs paper bag on the ground in Manchester Student was ordered to pay £180 in costs which was … Read more