Builder is sacked for sharing pictures of ‘laughable’ wonky walls and shoddy brickwork

Builder is sacked for sharing video of ‘laughable wonky walls and uneven brickwork’ on Persimmon homes site where houses sell for over £190,000 Keith Barker was dismissed after highlighting the ‘disgraceful’ workmanship He took the photos and video at Persimmon’s Lodmoor Sands site in Weymouth Persimmon said the images depicted work in progress on unoccupied … Read more

The shoddy service backlash: We name and shame the worst offenders 

Money Mail readers have spoken. And you are truly sick of terrible customer service. Last month we called on Britain’s biggest companies to stop using the virus crisis as an excuse for letting customers down.  It came six months into lockdown as we found 50 major companies still blaming call-waiting times, refund delays or reduced … Read more

BEN WILKINSON: Stop letting feeble firms get away with shoddy service

Your reaction to our story on poor customer service during the pandemic was loud and clear. There is no reason for companies to be treating their customers so poorly. And now no excuse for forcing shoppers to wait weeks, or even months, for answers or money back. Money Mail’s postbag was stuffed with letters from … Read more

Firms STILL blaming Covid for shoddy service six months into lockdown

Money Mail today calls on Britain’s biggest companies to stop using coronavirus as an excuse for poor customer service. It is now more than six months since the country first went into lockdown, but we found close to 50 major companies are still blaming long call-waiting times or reduced opening times on the pandemic. The … Read more